Online purchases from Smith and Mode are eligible for STORE CREDIT ONLY if returned within 30 business days of receiving your order. After this timeframe, your item would not be eligible for return.
The customer is responsible for return shipping costs.
Options are USPS, UPS, and FedEx.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged items must be reported within two days of the receipt of your order. Please email us at firstname.lastname@example.org and attach photos of any damage to your item.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.